Last Updated: September 1, 2026
At Happy Little Heart, every candle is hand-poured in small batches with care and attention to detail. We want your shopping experience to be as enjoyable as our products. Please review our Shipping, Returns & Refund Policy before placing your order.
Shipping Policy
Order Processing: Because our candles are handcrafted, orders require time to be carefully prepared before shipment.
Orders are typically processed within 3–7 business days.
Custom orders and party favors may require additional production time.
Processing times may be longer during holidays, product launches, or promotional events.
Once your order has shipped, you will receive a confirmation email with tracking information.
Please note that processing time is separate from shipping time.
Shipping Rates
Shipping costs are calculated at checkout based on:
Order weight
Package dimensions
Shipping destination
Selected shipping method
Any available free shipping promotions will be displayed on our website.
Shipping Carriers - We work with trusted shipping carriers to deliver your order safely.
Carrier options may include:
USPS
UPS
Carrier availability may vary depending on your location.
Delivery Estimates
Estimated delivery times begin after your order has been processed.
Typical delivery estimates are:
Standard Shipping: 3–7 business days
Expedited Shipping: Based on the carrier's selected service
Delivery times are estimates only and cannot be guaranteed - Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is entered:
Contact us immediately if your order has not yet shipped.
Once an order has shipped, we cannot guarantee address changes.
Additional shipping charges may apply if a package is returned due to an incorrect or incomplete address.
Lost or Delayed Packages
Once a package has been accepted by the shipping carrier, delivery is under the carrier's control.
If your package appears delayed:
Check your tracking information.
Contact the shipping carrier for updates.
If you need additional assistance, please contact us.
While we will gladly assist in locating your shipment, we are not responsible for carrier delays caused by weather, holidays, or other circumstances beyond our control.
Damaged Packages
If your order arrives damaged:
Please contact us within 48 hours after delivery.
Include:
Your order number
Photos of the damaged product
Photos of the shipping box
Photos of all packing materials
This information helps us file claims when necessary and allows us to resolve your issue as quickly as possible.
Local Pickup (If Applicable)
If local pickup is offered, customers will receive pickup instructions once their order is ready.
Orders should be collected within the timeframe provided.
Return Policy
Due to the handmade and personal nature of our products, we are unable to accept returns on used or opened candles.
UNLESS…
You ordered the wrong product by mistake
Receive the wrong product
If you ordered the wrong product, please reach out to us within 24 hours of ordering to adjust your order.
If your order has been shipped, we cannot replace with the correct product. Contact us within 24 hours of shipping and we will discuss a return. We will only accept your request if there is proof the package is unopened. Returned shipping rates will be the customers responsibility.
If you receive the wrong item, please contact us within 48 hours of receiving the product. We will require proof of the product being unused. You may return the product with a return label provided to you. Once the order return is received and inspected, we will ship the correct product to you.
Refund Policy
If approved, refunds will be issued to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Original shipping charges are non-refundable unless the return is due to our error or a verified product defect.
Damaged or Incorrect Orders
If you receive:
The wrong item
A damaged product
A defective item
Please contact us within 48 hours of delivery.
We may request:
Your order number
Photos of the product
Photos of the packaging
A description of the issue
If approved, we will provide an appropriate resolution, which may include:
A replacement product
Store credit
A full or partial refund
Order Cancellations
Orders may be canceled only if production has not yet begun.
Once an order enters production or has shipped, it cannot be canceled.
Orders that request cancellation after shipping, will NOT be eligible for return. Please double-triple-quadruple check your order before placing.
Custom orders, wholesale orders, party favors, and personalized products cannot be canceled once production has started.
Exchanges
We currently do not offer direct exchanges.
If you wish to purchase a different item, please place a new order after your return has been processed and approved, if eligible.
Candle Refills
Our candle refills are designed for use with compatible reusable vessels.
Because refills are made from natural soy wax, minor cosmetic variations such as frosting or slight texture changes are normal and do not affect performance. Extreme temperatures can also contribute to texture changes.
If your refill arrives damaged or defective, please contact us within 3 days of delivery with photographs so we can review your claim.
Bulk + Favor Orders
Due to the personalized and made-to-order nature of these products are non-refundable.
If your order arrives damaged or incorrect, please notify us within 48 hours so we can work with you to resolve the issue.
If you have questions regarding shipping, returns, or refunds, we're happy to help.
Our Promise to You
Every candle is thoughtfully handcrafted using premium soy wax, carefully selected fragrance oils, and quality materials. We inspect each product before it leaves our workshop and package every order with care to ensure it arrives safely.
If something isn't right with your order, please reach out—we're committed to providing excellent customer service and will do our best to make it right.