We strive to accurately display our products, colors, fragrances, and descriptions. However, due to differences in screen settings and the handcrafted nature of our products in small batches, slight variations may occur.

Because each candle is hand-poured:

• Color variations are normal.

• Minor frosting or texture changes in soy wax are natural.

• Vessel finishes may vary slightly.

• Fragrance may differ slightly between batches.

These characteristics do not affect the quality or performance of the product.

All products are subject to availability.

Because our candles are handcrafted in small batches:

• Inventory may be limited.

• Certain fragrances or collections may be discontinued without notice.

We reserve the right to discontinue products at any time.

We reserve the right to:

• Change pricing without notice.

• Correct pricing errors.

• Cancel orders placed with incorrect pricing.

If your payment has already been processed for an incorrectly priced item, we will contact you regarding your options.

After placing an order, you will receive an order confirmation by email.

We reserve the right to:

• Refuse or cancel any order.

• Limit quantities purchased.

• Cancel orders suspected of fraud or unauthorized activity.

If an order is canceled after payment has been received, you will receive a full refund.

We accept secure payments through our authorized payment providers.

By placing an order, you confirm that:

• You are authorized to use the selected payment method.

• All billing information is accurate.

Orders will not be processed until payment has been successfully received.

Shipping times provided are estimates and are not guaranteed.

We are not responsible for delays caused by:

• Shipping carriers

• Weather

• Holidays

• Natural disasters

• Incorrect shipping addresses provided by customers

Risk of loss transfers to the customer once the order has been delivered to the shipping carrier.

Due to the nature of handmade candles and personal care of fragrances, we generally do not accept returns on used or opened products.

If your order arrives:

• Damaged

• Defective

• Incorrect

Please contact us within 48 hours of delivery with photographs of the product and packaging.

Approved replacements or refunds will be issued at our discretion.

Please review our Return Policy for complete details.

Candles involve an open flame and should always be used responsibly.

By purchasing our products, you acknowledge that you understand proper candle safety practices.

Always:

• Burn within sight.

• Keep away from children and pets.

• Burn on a heat-resistant surface.

• Trim the wick to approximately ¼ inch before each use.

• Burn no longer than 4 hours at a time.

• Stop use when approximately ½ inch of wax remains.

We are not responsible for damages resulting from improper use or failure to follow candle safety instructions.

Our candle refills are designed for compatible with our 8oz reusable vessels ONLY.

Customers are responsible for:

• Using refills only in appropriate containers.

• Following all refill installation instructions.

• Inspecting vessels for cracks or damage before use.

We are not responsible for damage resulting from improper installation or use of incompatible containers.

All content on this website, including but not limited to:

• Photographs

• Product descriptions

• Logos

• Branding

• Graphics

• Blog articles

• Product names

• Designs

are the property of Happy Little Heart and is protected by applicable copyright and trademark laws.

No content may be copied, reproduced, or used without prior written permission.

To the fullest extent permitted by law, Happy Little Heart shall not be liable for any indirect, incidental, consequential, or special damages arising from:

• Use of our website

• Purchase of our products

• Candle misuse

• Shipping delays

• Product availability

Our maximum liability shall not exceed the amount paid for the product giving rise to the claim.

→ Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.

→ Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the state in which Happy Little Heart operates, without regard to conflict of law principles.

→ Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon posting to this website.

Continued use of our website after updates constitutes acceptance of the revised Terms.

If you have any questions regarding these Terms of Service, please contact us.

Happy Little Heart
Email: contact@happylittleheart.com